Overview
At Elegen Elevators, we are committed to ensuring that your orders are delivered promptly and safely. Below is a detailed outline of our shipping and delivery policy.
Shipping Locations
We offer shipping to various locations worldwide. However, certain remote areas may have limited delivery options. Please contact us to confirm if your location is serviceable.
Delivery Time
Our standard delivery times are as follows:
- Domestic Deliveries: 7-10 business days.
- International Deliveries: 10-15 business days.
Please note that delivery times may vary based on the product availability and location.
Shipping Charges
Shipping charges are calculated based on the weight and dimensions of the package, as well as the delivery location. Shipping charges will be displayed during the checkout process.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real time on our logistics partner's website.
Damaged or Missing Items
We take utmost care in packaging your orders. In case of damaged or missing items:
- Contact our customer service team within 48 hours of delivery.
- Provide images of the damaged package for verification.
- We will arrange for a replacement or refund after investigation.
Custom Duties and Taxes
For international deliveries, custom duties and taxes may be applicable as per the destination country's regulations. These charges are borne by the customer.
Contact Us
If you have any questions about our shipping and delivery policy, feel free to contact us at info@elegenelevators.com.
