Overview
At Elegen Elevators, we strive to ensure customer satisfaction with every product and service we offer. This refund policy outlines the terms under which refunds may be granted.
Eligibility for Refunds
Refunds will be considered under the following circumstances:
- The product delivered is defective or damaged upon arrival.
- The product does not match the description provided at the time of purchase.
- Service-related issues that fail to meet agreed-upon terms and conditions.
Non-Refundable Items
The following items or services are not eligible for refunds:
- Custom-built elevators or parts specifically designed for the customer.
- Installation services once they are completed.
- Maintenance contracts once initiated.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@elegenelevators.com within 7 days of receiving the product or service.
- Provide proof of purchase, such as an invoice or receipt.
- Include details of the issue along with supporting evidence like photos or videos (if applicable).
Once your request is reviewed and approved, the refund will be processed to the original payment method within 7-10 business days.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at:
Email: info@elegen.in
Phone: +91-9911767666
